Call Management

Call Management is a software client/server application that links to your telephone system and collects real-time call data such as, number of calls waiting, number of available agents, number of abandoned calls, time of oldest call waiting, speed of answer and average talk time. Typically used within call centre environments, Call Management provides a means for managing call traffic and producing monthly reports, it is a graphical, PC-based call reporting and administration application that makes it easy to collect, display and analyse real-time and historical data that can help call you run operations more efficiently.

System Literature