Support
IT systems fail, however modern or well maintained. Servers can crash, viruses attack, phones go down. The solution is not more expensive in-house staff, but our flexible, professional support service.
We can fix most problems remotely or get an expert on site straight away. By monitoring your systems remotely, we can even eliminate 80% of problems before they occur.
IT support? According to our customers, it's closer to life support.
Our service includes:
- IT Audit
- Proactive Monitoring
- Remote Management
- Onsite Scheduled Visits
- Help Desk
- Emergency Support
IT Audit
Our network audit is comprehensive and relentlessly focused on increasing your overall business performance. Dedicated to improving the strategic and operational efficiency of your IT, it covers the following:
-
Detailed assessment of network and system operation: is it resilient, fit for business purpose and future-proof?
-
Is all data safely backed-up and critical business and customer records safe and accessible?
-
Identification of future problems to minimise potential downtime
The audit provides a platform for your current and future IT requirements, helping you design the ideal support solution.
Our focus is to keep your servers in peak condition. Our engineers will conduct a series of regular checks to ensure server performance remains consistently high. Weekly server check
- Your server event logs
- Antivirus & spam
- Applications logs
- Essential hardware metrics
- Security settings
Proactive Monitoring
Infinity's Proactive Monitoring enables you to protect the vital components of your IT network easily and cost-effectively.
We’ll monitor and manage your network’s health and performance 24/7. We’ll ensure your critical data is secure and backed up, your e-mail has optimum capacity, memory and hard disks are in peak condition, anti-virus software is up to date and running, servers are crash resistant and critical event logs are scanned for any developing problems. And if we spot any faults, we can usually fix them before you even notice.
Our service includes three core components: a complete start of day safety check, a recurring check of all your network’s critical elements every 5 minutes and a guaranteed 7.5-minute response alert to your staff and our engineers.
Proactive pays for itself again and again!
Over 60% of Infinity customers already use Proactive Monitoring. They’ve found it has paid for itself many times over in reduced disruption and data loss, faster fault identification and fixing and the ability to track network performance and plan accordingly.
Onsite Scheduled Visits
Your dedicated Infinity engineer is MSCE certified, highly trained and adept at understanding your business and IT operation. Responsible for all network maintenance and for ensuring your systems are running smoothly, they will visit regularly and conduct the following checks:
- Physical server checks
- Perimeter security checks
- Critical patch & service pack updates
- Troubleshooting logged issues
- Hardware & software maintenance
- Business continuity testing / restoration of data
- Anti-virus updates
- End user training
- Help desk support
Help Desk
If your systems fail or your staff experiences any problems, Infinity’s highly skilled help desk engineers are here to help.
We can fix over 80% of enquiries immediately over the phone or by taking control of your systems from our offices. This keeps the cost of on-site visits down.
But if we need to be there in person, we will get to you, Guaranteed.
Emergency Support
If an emergency occurs, you need a guaranteed response. Based in the south east, we can provide an engineer within 2, 4 or 8 hours. This varies according to your needs and your service level agreement.
Our engineers are trained to deal with any emergency on any system, including Microsoft, HP, Cisco and Novell.
